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Terms and conditions

Your details


When you register with the iLearnIELTS website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.


If any of your details change, such as your delivery address, or email address, you must inform iLearnIELTS as soon as possible.

The contract between us


Any contract for purchases made through the website will be with International Study Group, located at 111 Buckingham Palace Road, Victoria, Westminster, London SW1W OSR, United Kingdom. For the purposes of this Agreement, the product name iLearnIELTS shall be taken to mean International Study Group.


iLearnIELTS must receive payment, in its entirety for the price for the goods ordered before your order can be accepted, and the contract formed. Once payment has been received iLearnIELTS will confirm that your order has been received by sending a confirmation email to you at the email address provided on your registration form. The shipment email will include your name, the order number and the total price. iLearnIELTS acceptance of your order brings into existence a legally binding contract between you and International Study Group on the terms outlined in this contract. Any terms sought to be imposed by you in your order will not form part of the contract.


iLearnIELTS are entitled to withdraw from any contract in the case of errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regard to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order in its entirety.

Withdrawal by you from the contract

If you are an individual and are not buying goods on behalf of a business or institution, there are certain circumstances under which you may withdraw from the contract and these are outlined as items a-d below. This right to withdraw does not apply to business buyers.


You may withdraw your order for goods at any time up to the end of the twenty-first working day after you have received the goods. You do not need to give iLearnIELTS any reason for withdrawing your order nor will you have to pay any penalty.


The only circumstance in which you cannot withdraw your order is where you have taken the goods you have ordered out of the sealed package in which they were delivered.


To withdraw your order you must notify iLearnIELTS in writing at the address set out in the iLearnIELTS returns section of this website.


If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the iLearnIELTS return address at your own cost and risk, unless the goods were supplied faulty or damaged. If you withdraw your order but iLearnIELTS has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to iLearnIELTS at the iLearnIELTS return address at your own cost and risk within seven days after receipt of goods.


Once you have notified iLearnIELTS that you are withdrawing your order, any sum debited to iLearnIELTS from your credit card will be re-credited to your account as soon as possible and no later than 30 days of your order.

Availability of goods you order

If iLearnIELTS has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by iLearnIELTS from your credit card will be re-credited to your account and iLearnIELTS will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. iLearnIELTS will not be obliged to offer any additional compensation for disappointment suffered.

Delivery of Goods


iLearnIELTS will arrange, via DHL, delivery of the goods ordered to the person at the address you provide. The consignee (ie the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required.


Delivery will be made as soon as possible after your order is accepted and no later than 30 days of dispatch of the order. All delivery times quoted on the website are estimates, based on availability, normal processing, and delivery companies.


You will become the owner of the goods you have ordered when the goods are dispatched to you from our distribution centre.

Customs charges

If you are ordering goods for delivery, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that iLearnIELTS has no control over additional charges in relation to customs clearance. iLearnIELTS recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.


This is as follows:


If the goods iLearnIELTS delivers are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, iLearnIELTS shall have no liability to you unless you notify iLearnIELTS of the problem, in writing to support@iLearnIELTS.com within 10 working days of the delivery of goods in question.


If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, iLearnIELTS shall have no liability to you unless you notify iLearnIELTS in writing at the iLearnIELTS contact address of the problem within 40 days of the date on which the goods were despatched to you.


If you notify iLearnIELTS of a problem under the conditions above, iLearnIELTS’s only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment, unless such method is no longer valid in which case iLearnIELTS e-coupons will be issued to the value of the refund due.


iLearnIELTS will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to iLearnIELTS under this condition and iLearnIELTS shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.


iLearnIELTS will not be liable to you for any indirect or consequential loss or damage arising out of any information provided under the Ask the Expert section of the product. While every effort is made to ensure that information is correct, iLearnIELTS is unable to guarantee the accuracy of facts or advice provided.


Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded, nor in any way to exclude or limit iLearnIELTS liability to you for any death or personal injury resulting from its negligence.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.

Force Majeure

iLearnIELTS shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.


If any part of these conditions is unenforceable (including any provision in which iLearnIELTS excludes its liability to you) the enforceability of any other part of these conditions will not be affected.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions, together with the current iLearnIELTS website prices, delivery details and iLearnIELTS contact details, set out the whole of our agreement relating to the supply of the goods to you by iLearnIELTS. These terms and conditions cannot be varied except in writing signed by a director of iLearnIELTS. In particular nothing said by any sales person on behalf of iLearnIELTS should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by iLearnIELTS. iLearnIELTS shall have no liability for any such representation being untrue or misleading.


The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. iLearnIELTS shall not be responsible for any detrimental reliance you place on this website or its contents.
iLearnIELTS is providing this site and its contents (including any downloadable data or software) on an 'as is' basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, iLearnIELTS makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.
The information contained in this site may contain technical inaccuracies or typographical errors. All liability of iLearnIELTS howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.
Neither iLearnIELTS nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.


Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations which are not our responsibility. We have used our reasonable endeavours in preparing our own website and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of iLearnIELTS.

Copyright notice

All design, text, graphics and the selection or arrangement thereof are the copyright of iLearnIELTS, or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with iLearnIELTS, or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of iLearnIELTS is strictly prohibited.


iLearnIELTS is a trade mark belonging to International Study Group. All other trade marks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by International Study Group in respect of the use of its or any such other trade marks, product names, titles or logos and such use may constitute an infringement of the holder's rights.